Returns & Exchange

At Nazrana by Radisson Blu Kaushambi, each hamper is carefully curated with premium products and elegant packaging. We want every gift you send or receive to be a joyful experience. However, since our hampers often include perishable and personalized items, our Returns & Refunds Policy is slightly different from regular retail.

1. Eligibility for Returns

You may request a return or replacement only if:

  • The hamper arrives damaged in transit.

  • A product inside the hamper is spoiled, expired, or defective at the time of delivery.

  • The hamper delivered is different from what you ordered (wrong theme, size, or contents).

📌 Examples:

  • If a Diwali hamper arrives with broken glass jars, you can request a replacement.

  • If the chocolates in your hamper are melted or past expiry on arrival, we will issue a refund or replacement.

  • If you ordered a “Festive Gold Hamper” but received a “Classic Silver Hamper,” you are eligible for a return.

2. Items Not Eligible for Return

To maintain hygiene and quality standards, we cannot accept returns of:

  • Hampers that have been opened, partially consumed, or tampered with.

  • Customized hampers designed specifically on request.

  • Perishable items such as fresh fruits, baked goods, or beverages.

📌 Example:

  • A hamper containing fresh muffins cannot be returned once delivered, unless damaged in transit.

  • A custom hamper with your company’s logo and branding is non-returnable.

3. Return Window

  • You must raise a return/replacement request within 48 hours of delivery.

  • Photographs or videos of the damaged/incorrect hamper are required for verification.

📌 Example:

  • If your hamper is delivered on September 10, 2025, you must raise a request by September 12, 2025.

4. Return & Replacement Process

  1. Contact us at nazrana@nazranaemporio.com or call +91 8744050664 within the return window.

  2. Provide your order ID, details of the issue, and supporting images/videos.

  3. Once approved, we will arrange for pickup (where possible) or guide you on how to safely return the hamper.

  4. A replacement hamper will be shipped within 3–5 business days after verification.

5. Refunds

  • Refunds are issued only when replacement is not possible (due to stock unavailability or time-sensitive gifting).

  • Refunds will be processed within 7–10 business days via your original payment method.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or as store credit.

📌 Examples:

  • If your Raksha Bandhan hamper is damaged and replacements are sold out, we will issue a full refund.

  • If you paid ₹4,500 online via card, the refund will be credited back to the same card.

  • If you paid ₹3,000 via COD, we will transfer ₹3,000 to your bank account after you share details.

6. Cancellations

  • Orders may be canceled within 24 hours of purchase, provided they have not been shipped.

  • Once shipped, cancellations will be treated as returns.

📌 Example:

  • If you place an order at 10 AM and request cancellation at 4 PM the same day, we will cancel and refund in full (if not shipped).

7. Contact Us

For returns, refunds, or cancellation assistance, please reach out to:

Nazrana by Radisson Blu Kaushambi
H-3, Sector 14, Kaushambi, Ghaziabad, Uttar Pradesh – 201010
📧 nazrana@nazranaemporio.com
📞 +91 8744050664